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FAQs
We realize that this can be a difficult journey to navigate. Below is a collection of faqs to provide you with additional insight and information.
If you have additional questions, please feel free to email us directly with your question(s).
Frequently asked questions
Insurance & BillingAppointments & OrderingMobilityBath and Home SafetyCompressionBracingBreast CarePainCustomer Service
What can I do to help expedite the process?
Call your doctor and check on the status of prescription/detailed written order and supporting medical notes for product. Also call your insurance company to double check your eligibility.
What type of walker is covered by my insurance?
Most insurances will cover a standard aluminum walker as well as front wheels if necessary. Rollators are not a covered item.
Is TENS covered by my insurance?
Insurance may cover a TENS unit if the treatments are deemed medically necessary. We will verify your insurance eligibility and if not covered, we have affordable self-pay options.
Will my insurance cover breast care products?
Many insurance plans consider breast care items to be billable with a prescription and supporting medical notes. Your plan may have a deductible and/or coinsurance that you are responsible for. Care coordinators at Jay Ann will be happy to contact your insurance provider to determine what benefits you are eligible for and how much out-of-pocket cost you would have for each item. We would need to know your member ID number, which should be located on your member ID card and insurance paperwork. If for some reason we are unable to contact your insurance company or if we are out of network, we can provide you with the verbiage and billing codes to call on your own to ask about submitting a claim. We do offer self-pay pricing when we are unable to bill someone's insurance.
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